Zebra Access Advocacy will always adhere to the Advocacy ‘Code of Practice’ recommended by Advocacy QPM

Our Advocacy service offers confidential, impartial and independent support and will:

  • Be honest with you
  • Respect your privacy
  • Stand up for you
  • Treat you as an equal
  • Listen to you and help you to say what you want 
  • Only do what you ask them to

Our Advocacy service can offer the following lists below:

  • Making some phone calls
  • Filling in forms (such as PIP, JSA, UC, ESA, Housing Benefit, etc.)
  • Attend meetings with the client (such as PIP assessment, appeal hearing, etc)
  • Translating letters
  • Checking if a BSL interpreter has been booked for your appointments/meetings.
  • Making complaints
  • Help you to find information
  • Referral and signposting to different services / organisations
  • Safeguarding concerns
  • Reporting hate crime

Your Advocate cannot

  • Give you advice or choose for you
  • Take other people’s side
  • Work with you ALL the time

Your Advocate is NOT the same as: 

  • A friend or family member
  • A lawyer or solicitor
  • Other people who work with you, like social workers and health care workers. 

Advocacy is currently being offered remotely via video calls on the following days and times:

  • Mondays - 9am to 5pm
  • Tuesdays - 9am to 5pm
  • Wednesdays/Thursdays - By appointment only 

For more information or enquiries about the advocacy service, please contact our Advocacy Officer, Susan Marsh at or text/Facetime 07472 959315.


Zebra Access CIO provides services and support to Deaf, Deaf Blind and Hard of Hearing people with thanks to Lottery's Community Fund. Services includes Employment Servuces, English/Maths tutorials, Advocacy, Community Development, BSL/Deaf Awareness, drop-in sessions dealing with a range of queries, complaints, form filling, and many more. Zebra Access staff and volunteers have the right to work in a safe and abuse free environment. The organisation will not tolerate any kind of abuse against its staff, volunteers or property.

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RT @Limping_Chicken: BREAKING: UK Government broke Equality Act by failing to provide a BSL interpreter for COVID data briefings, judge rul… @ZebraAccess