IAG/Triage Officer & Advocacy Officer

Zebra Access are pleased to introduce our Zebra Access's IAG/Triage Officer, Mirriam Banks and Advocacy Officer, Ernesto Bueno Del Carpio.

Zebra Access IAG/Triage Officer and Advocacy Officer will always adhere to the Advocacy ‘Code of Practice’ recommended by Advocacy QPM

Below there is a video in BSL format outlining IAG/Triage Officer - Mirriam Banks will offer a service and what to expect from IAG/Triage service, also what we expect from you.

You can request appointments with IAG/Triage Officer by contact this email mirriam@zebra-access.com

Below there is a video in BSL format outlining Advocacy Officer, Ernesto Bueno Del Carpio will offer a service and what to expect from Advocacy Officer, also what we expect from you.

 

You can request appointments with Advocacy Officer by contact this email ernesto@zebra-access.com

By contacting our advocacy service, you give your consent to Zebra Access into storing your information. You can remove your consent anytime you ask us to.

Please provide:

• Name
• Date of birth
• Address 
• Contact number 
• Email if you are first time service user.

Our Advocacy service offers confidential, impartial and independent support and will:

• Be honest with you
• Respect your privacy
• Stand up for you
• Treat you as an equal
• Listen to you and help you to say what you want 
• Only do what you ask them to

Our Advocacy service can offer the following lists below:

• Making some phone calls
• Filling in forms (such as PIP, JSA, UC, ESA, Housing Benefit, etc.)
• Attend meetings with the client (such as PIP assessment, appeal hearing, etc)
• Translating letters
• Checking if a BSL interpreter has been booked for your appointments/meetings.
• Making complaints
• Help you to find information
• Referral and signposting to different services / organisations
• Safeguarding concerns
• Reporting hate crime

Your Advocate cannot: 

• Give you advice or choose for you
• Take other people’s side
• Work with you ALL the time

Your Advocate is NOT the same as: 

• A friend or family member
• A lawyer or solicitor
• Other people who work with you, like social workers and health care workers. 

By contacting us and providing your details, you consent to using our service. If you do not consent in us keeping your details please contact us and inform us that you do not consent to providing your data.

Your data will be used to monitor our service, provide us with evaluation on how to improve our services and case studies. It will also be used for quality and training purpose.