Zebra Access Advocacy will always adhere to the Advocacy ‘Code of Practice’ recommended by Advocacy QPM

Our Advocacy service offers confidential, impartial and independent support and will:

  • Be honest with you
  • Respect your privacy
  • Stand up for you
  • Treat you as an equal
  • Listen to you and help you to say what you want 
  • Only do what you ask them to

Our Advocacy service can offer the following lists below:

  • Making some phone calls
  • Filling in forms (such as PIP, JSA, UC, ESA, Housing Benefit, etc.)
  • Attend meetings with the client (such as PIP assessment, appeal hearing, etc)
  • Translating letters
  • Checking if a BSL interpreter has been booked for your appointments/meetings.
  • Making complaints
  • Help you to find information
  • Referral and signposting to different services / organisations
  • Safeguarding concerns
  • Reporting hate crime

Your Advocate cannot

  • Give you advice or choose for you
  • Take other people’s side
  • Work with you ALL the time

Your Advocate is NOT the same as: 

  • A friend or family member
  • A lawyer or solicitor
  • Other people who work with you, like social workers and health care workers. 

Advocacy is currently being offered remotely via video calls on the following days and times:

  • Mondays - 9am to 5pm
  • Tuesdays - 9am to 5pm
  • Wednesdays/Thursdays - By appointment only 

For more information or enquiries about the advocacy service, please contact our Advocacy Officer, Susan Marsh at or text/Facetime 07472 959315.


Zebra Access CIO provides services and support to Deaf, Deaf Blind and Hard of Hearing people with thanks to The National Lottery Community Fund. Services includes Employment Services, English/Maths tutorials, Advocacy, Community Development, BSL/Deaf Awareness, drop-in sessions dealing with a range of queries, complaints, form filling, and many more. Zebra Access staff and volunteers have the right to work in a safe and abuse free environment. The organisation will not tolerate any kind of abuse against its staff, volunteers or property.

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@rejadam We are based in the Black Country and here are the full details of what we can offer- hope it's of some he… @ZebraAccess