Advocacy

Zebra Access Advocacy will always adhere to the Advocacy ‘Code of Practice’ recommended by Advocacy QPM

In person IAG will be available on the following days and times:

• First week of the month Wednesday, Wolverhampton Art Gallery Cafe: 10.30-12.30pm

Wolverhampton Art Gallery

Lichfield St, Wolverhampton WV1 1DU

• Second week of the month Thursday, Walsall Cafe :  10:30-12:30pm 

       The Table Cafe

       33 Lower Hall Lane

        WS1 1RR

Below there is a video in BSL format outlining IAG service and what to expect from IAG service, also what we expect from you.

 

You can request appointments or videocall on Tuesday and Thursday

For more information or enquiries about the advocacy service, please contact our Advocacy Officer, Trent Szilva Beasley at trent@zebra-access.com or Text/Facetime/WhatsApp 07472 959315.

By contacting our advocacy service, you give your consent to Zebra Access into storing your information. You can remove your consent anytime you ask us to.

Please provide name, date of birth, address, contact number, email if you are first time service user.

Our Advocacy service offers confidential, impartial and independent support and will:

• Be honest with you
• Respect your privacy
• Stand up for you
• Treat you as an equal
• Listen to you and help you to say what you want 
• Only do what you ask them to

Our Advocacy service can offer the following lists below:

• Making some phone calls
• Filling in forms (such as PIP, JSA, UC, ESA, Housing Benefit, etc.)
• Attend meetings with the client (such as PIP assessment, appeal hearing, etc)
• Translating letters
• Checking if a BSL interpreter has been booked for your appointments/meetings.
• Making complaints
• Help you to find information
• Referral and signposting to different services / organisations
• Safeguarding concerns
• Reporting hate crime

Your Advocate cannot: 

• Give you advice or choose for you
• Take other people’s side
• Work with you ALL the time

Your Advocate is NOT the same as: 

• A friend or family member
• A lawyer or solicitor
• Other people who work with you, like social workers and health care workers. 

By contacting us and providing your details, you consent to using our service. If you do not consent in us keeping your details please contact us and inform us that you do not consent to providing your data.

Your data will be used to monitor our service, provide us with evaluation on how to improve our services and case studies. It will also be used for quality and training purpose. Video below in BSL format.