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5th
Jan

Training to City of Wolverhampton Council

Community Development Officer, Sean Noone, delivered a virtual workshop to City of Wolverhampton Council on how to communicate with Deaf and Hard of Hearing people via text or email. 

He gave examples of differences between BSL and English, including grammatical, structural and cultural and explained oh Deaf and Hard of Hearing people can be impacted if they are unable to understand and access the information. Zebra Access delivered the workshop to City of Wolverhampton Council as part of the partnership agreement. 

"I delivered the workshop to staff and hope that this will improve their engagement with Deaf and Hard of Hearing people during this difficult time. Most Deaf and Hard of Hearing people are finding it hard to access councils’ services and many staff find it difficult to engage with Deaf and Hard of Hearing people due to language barriers. This workshop aims to help them improve engagement with Deaf and Hard of Hearing people, allowing them to access services easily."Sean Noone, Community Development Officer 

“We needed to get our staff members trained up to respond to our deaf and hard of hearing customers in a deaf friendly way. Sean from Zebra Access made a great presentation and delivered training in a way that was really easy to understand. It led the staff members to think more when assisting a deaf of hard of hearing customer. It was very much appreciated. - Cyrena Arnold, Business Analyst (City of Wolverhampton Council)

If your company are interested in receiving some training from us at Zebra Access, please contact Chris Beech via chris@zebra-access.com to chat further. 

Services

Zebra Access CIO provides services and support to Deaf, Deaf Blind and Hard of Hearing people with thanks to Lottery's Community Fund. Services includes Employment Servuces, English/Maths tutorials, Advocacy, Community Development, BSL/Deaf Awareness, drop-in sessions dealing with a range of queries, complaints, form filling, and many more. Zebra Access staff and volunteers have the right to work in a safe and abuse free environment. The organisation will not tolerate any kind of abuse against its staff, volunteers or property.

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